CUSTOMER SUPPORT & TECHNICAL COOPERATION

At Minsheng Zhongke-Jiayi, we view customer service as a partnership for success. Our dedicated team is here to ensure your product development journey—from concept to market—is seamless, supported by our 20 years of probiotic expertise.

  • Pre-Sales & Technical Consultation

    We help you make the right choice from the start.

    Probiotic Strain Selection Guidance

    Get expert recommendations on the most suitable strains for your target application (e.g., supplements, functional foods, beverages) and health claims.


    Free Sample Program

    Request complimentary samples of our probiotic strains for your internal R&D and stability testing.


    Formulation Support

    Our technologists can advise on dosage, excipient compatibility, and delivery formats (powders, capsules, sachets).


    Documentation Access

    Easily download preliminary Certificates of Analysis (COA), MSDS, and technical data sheets.

  • Ordering & Account Management

    A smooth and transparent ordering process.

    Dedicated Account Manager

    Enjoy personalized communication and service from a single point of contact.


    Flexible Ordering & MOQs

    We cater to both large-scale and pilot projects. Discuss your needs for flexible Minimum Order Quantities.


    Real-Time Order Tracking

    Monitor the status of your shipment from our warehouse to your destination.

  • Technical & Regulatory Support

    Navigate global markets with confidence.

    Comprehensive Documentation

    Receive full-specification COA, MSDS,with every shipment. Batch-to-batch consistency guaranteed.


    Stability Data & Shelf Life

    Access comprehensive stability studies to support your product's expiration dating.


    Regulatory Guidance

    Benefit from our experience in international standards, including ISO, HACCP, and Halal certifications. We provide the necessary documentation for your market approval.


    OEM/ODM Services

    Leverage our capability to develop custom probiotic blends and private-label solutions.

  • Logistics & Shipping

    We ensure our products reach you safely and efficiently.

    Global Shipping

    We reliably ship worldwide via trusted partners like DHL, FedEx, and sea freight.

  • Post-Sales Support

    Our commitment continues after delivery.

    Responsive Query Resolution

    Have a question? Our technical and customer service teams aim to respond within 24 hours.


    Continuous Collaboration

    We are your long-term innovation partner, ready to support line extensions and new product development.

FAQ

What's the MOQ?

Our company can make the trial order, and the minimum order quantity is just 1kg.

Can I visit your factory?

Yes, welcome.The address is No.9777, Qiwang Road, Qingzhou, Shandong Province, China.

How do you control your quality?

Each process will be tested by our own inspection department to ensure the probiotics quality.

Why choose us?

We have our own factory and we have our own patented probiotics strains, excellent research and development team and strong probiotics OEM and ODM capabilities.

Do you provide free samples?

Yes, we do. We can send 20 grams free samples if you would like to pay delivery cost.

CONTACT OUR SUPPORT TEAM

Ready to innovate together? Our team is here to answer your questions and provide the support you need.

Let's build the next generation of probiotic products. [Contact Us Today!]